Rush jobs and unreasonable customer expectations are your in-plant's opportunity to show its value

By Ray Chambers

Every five or six months somebody on one of the in-plant discussion sites or blogs raises the question about dealing with rush jobs. You all know the drill: a customer shows up at the in-plant with a job that must be completed in an impossible time frame, and the in-plant manager asks for input on how others would deal with it.

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Ray Chambers Author's page

Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.

Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.

If I Wanted it Tomorrow, That’s When I’d Ask For it