Reflections on the UPMG Annual Conference
My wife Catherine and I recently returned from an incredible experience. We were invited to present at the annual University Print Managers’ Group (UPMG) conference in the U.K. at Redworth Hall, County Durham. (That’s United Kingdom, not University of Kentucky.) I was asked to deliver the keynote, “Critical Success Factors,” while Catherine presented “Sustaining Operations in Turbulent Times,” a session that described her use of metrics to track performance as she turned around the in-plant that she manages.
- Categories:
- Business Management - In-plant Justification
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.
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