Paul Ramirez Prior

Louisiana State University Manager of Mailing Services: Paul Ramirez Prior to the increase, we did a rate comparison to let our customers know what kind of an increase to expect on the more commonly used mail categories (First Class, Priority, Media and Library Mail). Knowing that rates on flats and parcels would be increased dramatically, we decided to focus on customer education first. About three weeks out, we sent a memo out to all customers to make sure that they knew the rate increase was coming as well as to inform them that the flat and parcel categories were going to be hit really hard. We