October 14, 2009
How do you know your print shop is not doing a good job? What we’re really talking about here are perceptions, that is, what do your customers and the managers in your organization think about you? Are you the guys they think of first—the "go-to" guys—or is your shop just someplace people have to go? There’s a big difference.
September 24, 2009
All too often we—in-plant managers—put our heads in the sand and hide from management. Here are two questions we should all be concerned about: "How do you know your print shop is doing a good job?" and "How do you know it’s not?"
