Xerox Corp.

Ken Baker started Office Services as a one-man act. In his 37 years there, he has built it into an award-winning 19-employee operation. by BOB NEUBAUER You wouldn't know it by his accent, but Ken Baker was born in London, England. "I was a war baby," says Baker. "My mother came over on the Queen Mary, and I came with her." For one who came from so far away, though, Baker is perhaps most well known in Colorado Springs for how long he has stayed in one place. For the past 37 years, he has served as manager of Office Services for the

By merging or working closely with their data centers, in-plants are expanding their operations, saving money and ensuring their survival. by SCOTT BURY Across America, businesses and institutions are merging their in-plants into their Information Technology departments' print output organizations. It makes sense. After all, both operations use much of the same equipment: copiers, high-speed laser printers, powerful computer workstations and robust networks. We've taken a look at how three organizations have made such mergers work using different approaches. Georgia Tech: Rethinking Leads To Reorganizing "Contrary to what we in the printing business want to believe, printing is going away," contends Paul

State of Washington Olympia, Wash. Despite being one of the country's largest in-plants, the State of Washington's Department of Printing behaves much more like a small company in the way it treats its employees. "We're very pro-people," remarks Dan Swisher, assistant director of the Olympia, Wash.-based operation. "We like to grow from within. We like to involve everybody in our operation. And we like everybody to have fun doing it." To show employees how important they are, Swisher says the department's director, George Morton, visits each employee every single day. With 105 employees, that's a tough task, but the payoff is great. Trying

Kansas Division of Printing Topeka The Division of Printing for the State of Kansas is already a large operation—$7.3 million in sales, 83 full-time employees, three satellite locations—but Director Richard Gonzales would love to see it expand. "We've consolidated [work from in-plants in] the Departments of Health, Revenue and Human Resources, and have assumed a large portion of the work from the Department of Transportation," says Gonzales. "We visited the print shops, researched their jobs and showed them in black and white what it was actually costing them." Those hard figures helped convince the departments to pool their workloads. For example, the division's newest

Disaster recovery was one of the hottest topics at Xplor this year, for understandable reasons. More than 5,700 people from around the world headed to Orlando, Fla., recently to attend the Xplor 2001 Global Electronic Document Systems Conference & Exhibit. Held at the Orange County Convention Center, the 22nd annual Xplor conference drew document and printing professionals, industry consultants and nearly 150 exhibitors. "Despite world events and economic challenges, the electronic document industry will move forward in positive and exciting new ways," noted James Shand, commercial director of edotech Limited, and Xplor International chairman of the board. Directions And Visions In one

Progressive Insurance Highland Heights, Ohio True to its name, Progressive Insurance's in-plant is always on the lookout for new types of work to bring in-house and new ways to save the company money. "It's not always the obvious," remarks Jan Grega, manager of Corporate and Creative Services—like when she noticed the company was outsourcing the tipping of its plastic claims card onto a carrier sheet. The in-plant was already printing that carrier, so why not do the tipping too? "As the volume grew, we found that that was something that we could save a lot of money by bringing in-house," she says. "In

University of Missouri Columbia, Mo. Not only is University of Missouri-Columbia Printing Services the largest printer in town, it also recently became the offset printing arm of the town's local government. "The City of Columbia's in-plant closed its offset printing operation, and we set up a meeting to see if we could help them meet their printing needs," says Rick Wise, director of the university's in-plant. "The city is now a regular printing customer for us." This isn't all the in-plant has been up to, however; it's also been converting its Quick Copy operation from "off-the-glass-only" copying to digital printing with electronic access.

Unisys Plymouth, Mich. It seems only fitting that a pioneering software company like Unisys has one of the country's most cutting-edge in-plants. Having incorporated online book ordering, color management and print-on-demand (POD), Unisys' in-plant has firmly established itself as one of the leading in-plants. It's also one of the largest, with 91 employees and $16.5 million in annual sales. But again, this is only fitting for a company as vast as Unisys. "Unisys is a big company," declares Gregg Gabbana, manager of print-on-demand operations. "It has 37,000 employees and operations in 100 countries. As the company's in-plant, we do the worldwide printing and

Today's digital, high-speed, black-and-white copiers provide advanced capabilities at a fraction of the cost of previous analog workhorse models. by JEFF SMITH The line between office and production equipment continues to become less and less distinct. "Distribute-then-print" has effectively replaced "print-then-distribute" for most applications in most environments. One of the primary causes of this shift in print distribution is the coming of age of digital office copiers, which, along with faster network printers, have provided an effective means to print electronically distributed documents. Today's digital, high-speed, office and production copiers are providing advanced capabilities to in-plants at a fraction of the cost of

By replacing older stitching and binding equipment with new models, in-plants are bringing new business into their shops. by Bob Neubauer It wasn't the automation. It wasn't the ease of use, either. No, the biggest benefit the Heidelberg ST 90 saddle stitcher brought to Minnesota Life Graphic Services was new business, according to manager Tom Neckvatal. "It opened up the doors for us to do work we couldn't do before," he says. With the ST 90, the in-plant could saddle stitch 96-page books, plus covers. This meant jobs like annual reports, catalogs and manuals were now well within the capabilities of the