Xerox Corp.

When the University of Nebraska Medical Center (UNMC) asked staff and students to rate the service they were getting from university departments in 2008, the results were enlightening. Both faculty and students complained about the level of service being offered in all business services and financial departments. That included UNMC's 21-employee Printing Services department.

Just before Christmas I took the train up to New York City to visit a few in-plants. I do this from time to time to remind myself what the inside of an in-plant looks like and to learn more about the situations managers are facing. So I planned a rather ambitious itinerary that would take me to four different in-plants, all around the city. One was at a television network, one at a financial services company. Another was in a hospital, and the last at a famous art museum.

LOCATED ABOUT four miles from the state capitol building in Santa Fe, N.M., the state's Printing & Graphic Services operation has been serving New Mexico for a quarter century. For most of that time, the shop has focused on black-and-white reproduction of business cards, letterhead and forms. High-quality color work, however, was eluding it, and as the demand for this work increased, the in-plant found itself losing business.

IPG Editor Bob Neubauer recently visited four different New York City in-plants to learn about their operations.

New York was decked out for Christmas when IPG Editor Bob Neubauer went there to visit four in-plants: NBC, Metropolitan Museum of Art, AXA Equitable and the NY Presbyterian Hospital.

While you're watching the video of four New York in-plants, be sure to check out another recently competed video. IPG has produced a video of last June's In-Plant Printing and Mailing Association (IPMA) conference, in Rochester, NY. About 100 in-plant managers took part in the meeting, which included visits to the facilities of both Kodak and Xerox.

In June 2009, the In-Plant Printing and Mailing Association (IPMA) met in Rochester, NY, for a successful conference that drew more than 100 in-plant managers.

For years, Carmin Cristofaro managed two separate in-plants for McGill University Health Centre (MUHC), in Montreal, Quebec. Each was located in a hospital, with about two miles separating them. When one of the hospitals started looking at the in-plant's space for clinical use, Cristofaro saw his opportunity.

As briefly reported in a news story in the current issue of IPG ("Digital Envelope Press Helps In-plant Move Away From Offset") the Printing and Mailing Services department at the University of St. Thomas has completed installation of a refurbished Xerox iGen3 90. The digital press arrived in the St. Paul, Minn.-based in-plant on November 3. Staff underwent a week of training in Rochester, N.Y., then had two weeks of on-site training. Today marks the end of that training, and the in-plant plans to hold a small celebration.

Take a quick tour of the PRINT 09 show floor with IPG Editor Bob Neubauer.