Xerox Corp.

Are you ready for a calamity to hit your in-plant? Neither were these managers. Find out what happened to them, and how they recovered. For most people, spring break brings thoughts of warm, bright Florida sunshine under which college coeds hit the beaches by day and party by night. But for Brad Johnson, print services manager at Gustavus Adolphus College in St. Peter, Minn., last year's spring break was about as far from fun as he could get—and not just geographically. "I was in shock. It was a reality check for sure." That was how Johnson says he felt when he first laid

California Office of State Publishing Sacramento, Calif. Sometimes when you're big you've got to get smaller to survive. That's what happened in 1996 at the California Office of State Publishing (OSP), the largest state printing operation in the country. That was the year the Sacramento-based operation went non-mandated—when state agencies were no longer required to use the in-plant's services. The result was a significant drop in sales—10 percent over two years—and a corresponding reduction in staff. But the move also reduced some of the privatization challenges being directed at OSP by private sector printers and won the operation a lot of

University of California, Berkeley Berkeley, Calif. University of California-Berkeley Printing Services has a long and distinguished history as the main provider of printed materials for the school. According to George Craig, director of printing services, the university created its first print shop in 1874 in the basement of an early administration building. Up until the 1950s the printing department was combined with the publishing division. When the printing needs of the school became too great, a separate department was born. "It was recognized as an early requirement and has grown since," Craig says of the printing department. Since those days back in

Boeing Printing and Micrographic Services Seattle, Wash. When an in-plant wins Best of Show in the annual IPG/IPMA In-Print contest, it's a sure sign of a top-notch, quality operation. But when a shop takes Best of Show four times in eight years, you know it's got to be one of the best in-plants in the country. That's certainly the truth about Boeing's 111-employee Printing and Micrographic Services department, which won its fourth Best of Show in 1997. Lead by Derek Budworth, the operation has the heavy responsibility of maintaining thousands of active manuals for the aerospace giant's numerous aircraft. It's 65,000-square-foot facility

State government printing managers gathered in Washington recently, not to discuss politics, but to chart courses into the future. From Web sites to electronic forms, the talk at the recent National State Publishing Association conference centered largely around digital technology and how government in-plants can put it to use. Hosted by the U.S. Government Printing Office (GPO) and organized by Andrew Sherman, director of the GPO's office of congressional, legislative and public affairs, the 22nd annual conference took place in Arlington, Va., just across the Potomac River from Washington, D.C. It featured several of GPO's most knowledgeable employees giving presentations on CD-ROMs,

Spartan Stores Grand Rapids, Mich. Growth would be an understatement when talking about the changes that have taken place at Spartan Stores' in-plant over its 35-year existence. The Midwestern grocery wholesaler, located in Grand Rapids, Mich., began its in-plant with just a one-color duplicator used for printing company bulletins, according to David DeWildt, director of printing and design at Spartan. Since then, Spartan's in-plant has grown into a 36,000-square-foot, full-service print shop, which includes three Heidelberg sheetfed presses, four Goss webs, 43 Macintosh workstations and full binding and copying capabilities. And there are no plans for stopping there, let alone downsizing. DeWildt

Despite falling just a month after IPEX in England, this year's show drew more than 44,000 visitors—and the vendors didn't let them down. When graphic arts industry representatives from all over the world arrived in Chicago for Graph Expo recently, Xeikon decided to shock them a little bit. At a press conference, the Belgium-based digital color press manufacturer contended that digital color production costs are now comparable with offset at runs of 1,000 units or more. Based on a study Xeikon had commissioned, which used real costs and time factors in actual production environments, the company insisted that digital color presses have

When you've been at the same in-plant as long as these folks have, you see a lot of changes. Company loyalty may not be as prevalent as it was 30 years ago, but it's not gone yet. Around the country, scores of in-plants are being run by seasoned managers who, in many cases, started decades ago as press operators at the same shop. Like the craftsmen and women they are, they take pride in what they have built and continue to work towards making it better. To honor some of these long-term managers, IPG conducted a nationwide search. Though we couldn't reach

While color is predominantly restricted to sales and marketing materials today, it will gradually be integrated into internal documents as well. Color represents one of the largest growth areas for in-plants in the foreseeable future. In the four years from 1997 to 2001, annual impressions from production process color printing systems (25 ppm and faster) are predicted to skyrocket from 1.03 billion to 10.08 billion, according to the "U. S. Print On Demand Market Forecast 1996-2001" issued by CAP Ventures last year. Offering in-house color reproduction services is an excellent way to capitalize on this dizzying growth, while providing customers with

USAA San Antonio, Texas With a customer base of more than 3.5 million people—a figure that grows every year at a rate of 6 to 8 percent—the USAA in-plant in San Antonio, Texas, is kept busy on a daily basis. This insurance and financial services company's in-plant department was founded about 40 years ago to primarily print business forms and declaration pages for automobile policies. Today, the operation boasts a 40,000-square-foot facility and averages 36,000 jobs per year—a figure that is expected to grow annually, according to Jack Mondin, executive director of publishing output services. Despite this anticipated growth, Mondin put some pressure