Canon U.S.A.

With color copier technology improving daily, what's in store for black-and-white? by Cheryl A. Adams Duplicating speeds and paper capacity were the specs by which black-and-white copiers were evaluated in the past. Today, customers want scanning, Internet connectivity and e-mail capabilities—not to mention mega speed. And, they want color. In a world where color has become a phenomenal communications tool, what is the future of black-and-white copiers? Surprisingly, it will be color that has to compete, according to several leading printer/copier manufacturers, including Canon, Konica and Minolta. These experts—which sell both color and black-and-white devices—feel the future of black-and-white looks quite

Xerox has a lead with its DocuTech, but other vendors are successfully challenging it. In-plant users have strong opinions on the available machines. by Allan Martin Kemler Xerox has ruled the high-speed black-and-white digital printing world since it launched its DocuTech in 1990. So when Heidelberg, a giant in its own right, decided to step into the fray, everyone wanted to see what would happen next. What happened was Heidelberg partnered with Danka, Canon and IBM to sell its print engine to the world's print-on-demand customers as the Danka/Heidelberg Digimaster 9110, the Canon Imagerunner 110 and the IBM Infoprint 2000. Now, everyone wants

Digital printing has not replaced offset yet. But in-plants that have added digital gear say they can do certain jobs much more efficiently this way. We spoke with four in-plant managers about their digital printing capabilities. Becton Dickinson and Co. Printing Services Franklin Lakes, N.J. Office Services Manager: Michael Bekker (Michael_Bekker@bd.com) In-plant employees: 10 Annual operating budget: $1.55 million Main digital printing equipment: Xerox DocuTech 6180, Canon 2400. Jobs printed digitally: Price lists, training manuals, workbooks, correspondence, product catalogs, telephone directories. _________________________ University of North Carolina-Greensboro Graphics and Printing Greensboro, N.C. Director: Angela W. Schrock (angela_schrock@uncg.edu) In-plant employees: Four full-time, one part-time, four students

Federal Reserve Bank in-plants don't print money, but they work together to try to save it. COSMO CORVAGLIA has a kingdom—though he'd probably prefer to call it an area, or maybe just a district. Either way, he's the one responsible for it. This kingdom (or district if you prefer) stretches from Trenton, N.J., to Rehoboth, Del., and from Pittsburgh to Cape May Point, N.J. And although he isn't really a king, or even a prince for that matter, he is part of an organization few understand—and even fewer could live without. Cos Corvaglia is print manager for the Federal Reserve Bank of Philadelphia.

To compete in the future, you must start providing customers with non-paper-based services today. LAST YEAR at the On Demand Digital Printing & Publishing conference, the unofficial theme of the show was dotcom fever. Now that the fever has broken, the big bang buzz is all about paperless communication. But this isn't your father's "paperless office of the future," mind you. This is different. In the past, when the term "paperless office" was first being bandied about like a baby at a bridal shower, the term reflected the hazy euphoria associated with early computing. This time around, having had the benefit of a

A new Heidelberg Digimaster 9110 and a dedicated staff have helped Case Western Reserve University refine course pack production. When Case Western Reserve University, in Cleveland, Ohio, outsourced its offset press work and bookstore operations, it considered outsourcing all printing services at the same time. That might have happened, too, had Lisa Gerlach, printing services manager, not been able to demonstrate that her department achieves lower per copy costs than outside providers—while simultaneously providing outstanding service. Gerlach's staff focuses on creating a professional image for the university, while maintaining low costs for students. When the staff processes copyright clearances for course packs,

In-plants say color copiers can improve customer service and add verve to dull documents. Find out what they can do for you. WHEN YOUR parent company has participated in the construction of such historic projects as the Hoover Dam, San Francisco Bay Bridge and Trans-Alaska Pipeline, you can't afford to skimp on quality. And when your parent company routinely sends out multi-million or even multi-billion dollar proposals, they have to be on time and looking good. So when Jerry Prouty has to produce a sharp-looking proposal for his parent company's international construction and engineering business, he turns to his color copier—and it delivers every

As printing technology has changed, paper has had to keep pace. We've traced its path through the years. In many ways the history of offset printing is the history of a mad scramble by papermakers to keep up with the developments of the lithographic industry. Between 1900 and 1949, offset lithography was the red-headed stepchild of the printing industry, which left it without many choices of suitable paper. By the early 1930s, the pressure upon the paper manufacturer to produce coated papers for offset printing had reached the explosion point. Even though there had been some use of coated one-side paper in stone

Yale University New Haven, Conn. Yale University provides its professors and students an environment that's unlikely to be matched at any other campus—and that includes the services provided by its in-plant. "In the academic world, we're unique in the wide range of services that we provide to our clients," says Richard Masotta, director of Yale's Reprographic and Imaging Services (RIS). That boast isn't mere sales talk. With roughly 100 employees and workspace at three locations on campus, RIS's myriad offerings range from graphic design and Web site development to copier maintenance and electronic, color, laser and offset printing. RIS also manages a technology

Amway Ada, Michigan. Amway—the little business that could—went from a basement office in 1959 to an estimated $5 billion in retail sales 40 years later. But to long-term employees like Mike King, director of paper products, Amway's success is no accident; it's a manifestation of the pure entrepreneurial spirit of Amway's two creators, Rich DeVos and Jay Van Andel. "In the beginning, everybody thought they were nutso," says King, with a chuckle. "They would drive somewhere to meet 150 people for a demonstration and three people would show up, but they were committed to their idea and they stuck with it." DeVos and Van