Business Cards Tomorrow

Government in-plants from around the country gathered in Des Moines to learn from each other and develop their digital strategies. By Bob Neubauer Perhaps the highlight of the recent National State Publishing Association (NSPA) conference—the part that may have hit home hardest for the 27 government attendees—was when fellow NSPA member Raúl Guevara took the floor with an energetic presentation detailing how his department's strategic business plan saved $839,133 for the Kansas Department of Transportation. By analyzing his operation's strengths, weaknesses, opportunities and threats, and calculating its savings, Guevara, bureau chief of KDOT's Bureau of Support Services, strengthened and improved his department. "We

If you want to keep your customers, you'd better make life easy for them. Many in-plants say online job submission is the answer. by Mike Llewellyn Just try telling a Los Angeles city employee he's got to get in his car, drive across town during rush hour and drop off a print order at the municipal in-plant when there's a quick printer right next door. Great price or no, he's not going to do it. "One of the challenges for in-plants is to offer the most convenient service possible," says Mike Leighton, director of Publishing Services for the City of Los Angeles. "Customers

More than 75 college and university in-plant representatives met recently at Indiana University to discuss copyright issues, e-commerce, CTP and more. by Bob Neubauer College and university in-plant managers have learned one important lesson from their institutions: education is essential. This message is so ingrained that the college and university sector of the in-plant industry holds not one, not two, but three educational conferences each year. In the spring, the Association of College and University Printers meets. Then in the fall, the Southeastern University Printing and Duplicating Managers Conference (see story, page 61) and the Big Ten Printing and Copyright Conference take place. This