In-plant Profiles

California Office Of State Publishing Sacramento, Calif. Annual sales: $61,333,656 Operating budget: $57,996,000 Full-time employees: 456 Part-time employees: 21 Jobs printed per year: 24,380 When the California Office of State Publishing (OSP) installed a new eight-color Heidelberg M-1000B web press recently it was major news in the in-plant world, where such giant webs are rare. Still, for OSP the installation was, in a way, just a continuation of the growth it experienced through much of the 1990s. "We went [from] having some of the most obsolete technology in our greater Sacramento area, to having some of the most current, sophisticated technology, especially in prepress and in our digital print

by Bob Neubauer When the Federal District Court for the District of Columbia prepared to release Judge Thomas P. Jackson's "Findings of Fact" in the Microsoft case in November of 1999, the court contacted the U.S. Government Printing Office. GPO was asked to make advance preparations for the rapid dissemination of the document. GPO, as always, was ready for the challenge. Judge Jackson's decision was announced at 4:30, and the court sent a printed copy and a disk version of the 207-page document to GPO, where print production began immediately. Covers had been produced in advance. By 6:30, when GPO's main bookstore reopened,

Debbie Claybaker shared IPG's 1992 Manager of the Year award after only a year and a half as manager of printing and graphic services for Sprint Corp. She had caused sinking employee morale to do a swift upswing, and her departments had increased their combined volume by nearly 50 percent over the previous year. In addition: • She developed internal marketing to promote in-house facilities. • She established facilities tours for clients and potential clients. • She created a non-corporate client contact program to solicit outside printing business during slow periods. To top it all off, Claybaker and her staff of 21 received

by W. Eric Martin On his first day as executive director of printing and publication services at the University of Louisville, Ray Chambers learned that he would be managing a new campus-wide copier management program. "In that first year," said Chambers, "we opened five new centers and grossed $310,000"—a 56 percent increase over the previous year. That quick growth was just one of the reasons that Chambers shared IPG's 1992 Manager of the Year award. Chambers' ability to rise to challenges is best shown by the creation of Cardinal Class Ware, one of the first university copyright clearance centers. It has grown

This year's Manager of the Year has brought savings to his university through research, networking and an innovative managing style. IT WOULD be an understatement to say that this has been Mike Loyd's year. Going back to last December when Louisiana State University Graphic Services was ranked number 18 on the In-Plant Graphics Top 50 list and number five among all college and university shops, through June when he was named IPG Manager of the Year for 1999, it has been a year that he can look back on with pride. "Winning this award has brought prestige to me personally and to the organization,"

Since taking over as director of communication services at Duke Energy in 1993, Delilah Fisher has earned a reputation as a fair, efficient, customer-oriented manager who is willing to listen to new ideas and let employees make their own decisions. That's one reason her staff nominated her for Manager of the Year, an honor she earned in 1998. Fisher has spent the last 21 years at Duke Energy, a Charlotte, N.C.-based utility. When Duke merged with Pan Energy, Fisher was given responsibility for Pan's Houston-based in-plant, as well as its video production and trade show planning functions. Fisher has been traveling to Houston

At investment banking firms like U.S. Bancorp Piper Jaffray, confidentiality is a major concern—surpassed only by deadline pressure. IN THE world of high finance, you often have to move quickly to secure the best rate or make the smartest investment for your clients. For in-plants at these power brokerage firms, the pressure is on to get the documents customers need into their hands quickly and confidentially. At U.S. Bancorp Piper Jaffray, an investment banking firm dealing in stocks, securities and mutual funds, confidentiality is a major concern for the in-plant. Convenience copiers have been put in all departments to avoid intermingling of reports between

Nevada State Printer Don Bailey emphasizes training, while making himself accessible to all his in-plant employees. This dedication earned him the industry's top honor. by CHRIS BAUER ALWAYS READY to pass the credit for accomplishments off to his staff and organization as a whole, Nevada State Printer Don Bailey is characteristically humble when asked about winning IPG's Manager of the Year award. "What it did was bring some real recognition to the Nevada State Printing Department itself more than to me," Bailey says. He reports that after he won the award, the department received a proclamation during a legislative session and was praised by

Marian Wascher was headed for a career in business. Then printing caught her fancy. Her shop is now an in-plant model. Unlike many in-plant managers, Marian Wascher did not fall in love with printing at an early age. In fact, when she was growing up in West Point, Nebraska, printing may well have been the furthest thing from her mind. A self-described "organizer," she studied business administration and accounting, without taking even one printing class. In the end, though, this has not mattered one bit. After seven years as manager of First Printing, the in-plant for First National Bank of Omaha, Wascher has earned

Dedication to his organization, great customer service and a plan for the future all helped West Barton become Manager of the Year. by CHRIS BAUER DEDICATING MORE than three decades of his life to printing at Brigham Young University, West Barton is not only a well-known figure on the BYU campus, but also all around the in-plant community. He recalls that this air of recognition expanded after In-Plant Graphics named him Manager of the Year in 1996. "People tended to recognize me more and ask more questions," Barton says, remembering working extensively with his peers and being used as a sort of "educational stepping