In-plant Profiles

University of Missouri Columbia, Mo. Not only is University of Missouri-Columbia Printing Services the largest printer in town, it also recently became the offset printing arm of the town's local government. "The City of Columbia's in-plant closed its offset printing operation, and we set up a meeting to see if we could help them meet their printing needs," says Rick Wise, director of the university's in-plant. "The city is now a regular printing customer for us." This isn't all the in-plant has been up to, however; it's also been converting its Quick Copy operation from "off-the-glass-only" copying to digital printing with electronic access.

Unisys Plymouth, Mich. It seems only fitting that a pioneering software company like Unisys has one of the country's most cutting-edge in-plants. Having incorporated online book ordering, color management and print-on-demand (POD), Unisys' in-plant has firmly established itself as one of the leading in-plants. It's also one of the largest, with 91 employees and $16.5 million in annual sales. But again, this is only fitting for a company as vast as Unisys. "Unisys is a big company," declares Gregg Gabbana, manager of print-on-demand operations. "It has 37,000 employees and operations in 100 countries. As the company's in-plant, we do the worldwide printing and

University of Michigan, Ann Arbor The University of Michigan has a large campus, with 25,000-plus students and facilities spread throughout the city of Ann Arbor. In fact, the campus is so sprawling and decentralized that the 80-employee Auxiliary Services department receives only about 40 percent of the print and copy jobs generated. Still, last year that added up to more than 20,000 jobs and sales of $13.1 million. Print jobs ranged from business cards to high-volume, multi-color books. "There are certain jobs we'll never go after, such as casebound books," says Patricia Squires, assistant director of Auxiliary Services. "We'd never be able

Not only does Eastman Chemical Creative Services have sophisticated prepress and printing operations, it handles photography, video, streaming media, CDs—and it even insources. As the largest employer in Tennessee (with 10,000 on its payroll), Eastman Chemical has a large presence in the state, says Mike Thomas, manager of Eastman Chemical Creative Services. That presence is especially felt in eastern Tennessee, where the company's Kingsport facility is located. And it is in eastern Tennessee that this sophisticated in-plant is capitalizing on its parental relationship. By promoting its graphic arts capabilities externally, Creative Services is taking full advantage of Eastman Chemical's manufacturing fame. "The company

Despite directing one of the country's largest in-plants, George Morton tries to maintain a personal relationship with each employee. by Bob Neubauer To say George Morton is concerned about his employees is simply not saying enough. "Every day I go out into the plant. I talk to my employees. I find out how they're doing, what their ideas are, what do they think we can do better, and we listen to those things," says the 55-year-old director of the Washington State Department of Printing. And with 157 employees—110 or so of them in the main plant—that is no easy task. "It's a commitment,"

Schwab Litho San Francisco Schwab Litho, the printing arm of the financial firm Charles Schwab & Co., is a survivor. When recent company cutbacks brought the most layoffs in Schwab's 30-year history, the in-plant stayed intact—and with good reason. With the third highest sales-per-employee figure of all the in-plants on this year's Top 50, Schwab has made a spot for itself on the corporate landscape at Schwab. "Until the culture goes paper-less, I believe we have a solid future," remarks Mark Geyer, director of the in-plant. Operating on a chargeback system, Schwab Litho doesn't "officially" have an annual budget. However, as a department

State of Washington Olympia, Wash. Despite being one of the country's largest in-plants, the State of Washington's Department of Printing behaves much more like a small company in the way it treats its employees. "We're very pro-people," remarks Dan Swisher, assistant director of the Olympia, Wash.-based operation. "We like to grow from within. We like to involve everybody in our operation. And we like everybody to have fun doing it." To show employees how important they are, Swisher says the department's director, George Morton, visits each employee every single day. With 105 employees, that's a tough task, but the payoff is great. Trying

Safeco Redmond, Wash. No matter how harried his workload gets, Larry Jablinske remains the perfect manager: calm, cool and in control. Perhaps that's because Jablinske is assistant director and manager of Publishing Services for SAFECO, an insurance and financial products company whose customers are primarily independent insurance agents and financial advisors. Working with insurance-related products all day is sure to set your mind at ease and make you feel safe, right? Or perhaps Jablinske is merely comforted by the knowledge that his department and its crew of 104 provide quality, value and service largely unmatched by outside vendors. "We save an average of

To a famous brewer like Anheuser-Busch, quality is crucial. Jon Schroeder makes sure its printed products are equally outstanding. by PAMELA MORTIMER Life at Anheuser-Busch's St. Louis in-plant isn't always a party. Sure, employees get two free cases of beer a month, but those are for take-home use only. You won't see press operators downing cold Budweisers. What you will see is a very clean shop, and a very proud staff. "They are proud of what they do, and I'm genuinely proud of them and represent them that way," remarks Jon Schroeder, supervisor of Graphic Communications for the world's largest brewer. That pride

Four Blocks From Terror Jeffrey Allen was hard at work in the New York Stock Exchange's fifth-floor in-plant when terror struck from the skies. Just four blocks away, two hijacked airplanes slammed into the World Trade Center, filling the blue September sky with smoke, fire and fear. "We heard the explosions," Allen recalls. But that was only the beginning. Told to stay in the building, he and his coworkers experienced the double horror of watching the towers collapse on television and feeling the earth shake beneath their feet. "All the dust and the smoke came over here and we couldn't even see