In-plant Profiles

Poring over 15 years of her in-plant's data recently, Tammy Golden made an intriguing discovery. Since 1999—the year she started at the State of Tennessee's Division of Printing and Media Services—annual revenue has stayed relatively consistent, despite the fact that print volume has been declining.

Paul Kida would like to put to rest some common misconceptions about working for state government. Having worked his first 18 years in the private sector, he'd long been told that the private sector was where the real money was, backed by the best technology and the most opportunities for career advancement.

As Mark Baker sees it, providing prompt, painless service is imperative at his company.

"Our brands enjoy being able to get something done immediately," says the manager of Office Services for Wolverine Worldwide, a footwear and apparel manufacturer based in Rockford, Mich.

Deep inside a nondescript, two-story brick building in the center of Helena, Mont., Ryan Betcher ruminates about the days when the state’s Print & Mail Services Bureau was filled with printing presses, running eight hours a day.

Salla Vaerma-Jadlos has helped lead ReproMail for the City and County of San Francisco through good times and bad. She's been at the in-plant for 21 years and has seen the department achieve success in uncertain times for the printing industry.

Growing up in Missouri with an interest in art and history, Michael Jaffe admits a career in the Northern California graphic arts scene wasn't his original plan.

"I just kind of fell into printing," quips the supervisor of the General Services Unit for the Judicial Council of California, in San Francisco.

Ask Michael George what else he might have done with his life had he not become an in-plant manager and his answer comes quickly.

When Debbie Burke and her staff enter their hospital in-plant each day, one question constantly remains on their minds: 'What else can we do to better serve the hospital, its patients and its staff?'

As director of Printing, Mailing and Document Services for the University of Oklahoma—renowned for its storied Sooners football team, this year's Big 12 preseason favorite—John Sarantakos is used to thinking big and going long.

In his role as facility leader at the in-plant for Development Dimensions International, Inc. (DDI), Steve Horton is in a unique position. His in-plant not only prints materials for DDI, but also prints and ships products sold to DDI's customers worldwide.