Cedarville University’s Postal & Print Services has earned the prestigious Management Award from the In-Plant Printing and Mailing Association (IPMA). This award is presented annually to one outstanding in-plant that excels in efficient management practices to further the objectives of its parent organization.
As managers we should use metrics to support every major decision (and most minor ones as well). Everything can and should be measured, and those measures should be the foundation of your decisions.
Do you treat problems as ways to help your customers, or do you have a bunch of ungrateful, whining customers with unreasonable demands?
Forty-four in-plant managers from 24 universities got together in Rochester, N.Y., last month for a Xerox-sponsored Higher Education Thought Leadership Workshop.
It's every in-plant manager's worse fear. You put in a request for new equipment, then find out your upper management is planning to outsource you. That was the situation Mike Schrader found himself in two years ago. His in-plant at Mercury Marine, a leading manufacturer of recreational marine propulsion engines, had just completed a request for proposal (RFP) to upgrade its digital equipment.
Do we really understand what the customer experience is like? And why that experience might drive customers to look for alternative sources for printing?
To understand the true cost of a print job or communications campaign, in-plants need to account for salaries, equipment leases, power use and building rent, as well as materials like ink and paper.
ASK BOB Knaster about the University of Louisville's in-plant and he might tell you a story—about ham.
Here's a statement to make every in-plant manager cringe. To defend a bill he introduced in the Washington State Senate that would eliminate the state's Department of Printing, Senator Rodney Tom reasoned: "Everybody does desktop printing these days. It's not like 30 years ago when you had a steno pool and printers, but we're still stuck in that age."
Being “for profit” doesn’t equate to being “efficient.” It just means you can charge more than it costs you to operate.
