Business Management - Operations

Who Are Your Votaries?
January 11, 2016 at 10:54 am

We may not be contributing money to our parent institutions, but we are contributing our time, our talents and our dependable service.

The Trouble With Trolls
January 1, 2016

A patent troll is a company or person that purchases a patent and then sues another company claiming that the use of one of its product

How a Listserv Created a Community
December 14, 2015 at 3:51 pm

Twenty years ago, HardCopy—the listserv for print professionals serving in the educational space—was born. Here’s the story.

The Magnificence of the Big Picture
December 4, 2015 at 11:40 am

Planning is an absolute necessity when managing a project, but problem-solving and finding solutions to problems is equally important.

Win Business With Customer Service
November 6, 2015 at 9:51 am

While price is important, the best way for an in-plant to distinguish itself is through superior customer service and satisfaction.