Management Counts

Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.

Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.

Wes Friesen is a proven leader and developer of high performing teams and has extensive experience in both the corporate and non-profit worlds. A former in-plant manager, he is also an award-winning university instructor and speaker, and is the president of Solomon Training and Development, which provides leadership, management and team building training. His book, Your Team Can Soar! contains 42 valuable lessons that will inspire you, and give you practical pointers to help you—and your team—soar to new heights of performance. Your Team Can Soar! can be ordered from Xulonpress.com/bookstore or wesfriesen.com. Wes can be contacted at wesmfriesen@gmail.com.

In a world obsessed with success and perfection, the idea of making mistakes and experiencing failures often carries a negative connotation. However, making mistakes has the potential for significant benefits and can lead to improved processes and systems.

Building a high-performing team is one of the most valuable achievements a leader can strive for. Here are some tips for developing a team with positive morale, high motivation, and a commitment to excellence.

As work becomes more competitive, we must find better ways to achieve common goals. Here are 10 ideas to help develop greater collaboration.

Organizations where management makes unstructured, random visits to the shop floor tend to be more efficient and enjoy greater morale.

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