You don't know me. We've never met. You've never been to my department. We've never done business together. But we could, couldn't we? What would I/could I/should I do to get your attention—to get you to consider me instead of the others who do what I do?
Peter Muir
RECENTLY, I had the pleasure of meeting an exceptionally kind and open in-plant manager who works for a pharmaceutical company. I was told the shop was recently placed "in scope" by management and was looking for help on how to deal with the situation.
