IT WAS a particularly painful memory from Kim Knox’s early career: a former boss remarked that as the youngest and least-paid, Knox would be the one taking extra overtime. The comment drew laughs from more tenured employees, but not from Knox. “I will never forget how it made me feel, like I was worth less and could be worked harder just because I was paid less,” comments Knox. “That made a big impact on me and how I treat those that work for me.” Today, Knox, supervisor of Print and Mail Services for The Regence Group, in Portland, Ore., has
Leah Genuario
IN-PLANTS WITH mail imaging capabilities do more than address their customers’ mail; they offer their clients added convenience and improved service, which ultimately leads to satisfied customers. “The main advantage is that one of our departments can come to us, hand the project to us and they are done. We address it, tab it, fold it and mail it. We take care of it all,” says Dwayne Weaver, manager of campus mail at the University of Georgia, in Athens, Ga. Today’s mail imaging equipment can go way beyond simple addressing. Some in-plants are equipped to print colors, graphics and a variety of fonts
