From the Editor: Stress Your Value
Adding value might mean going out of your way to help your customers, so they're blown away by your service and come to see you as mission critical. Having people in your organization's marketing or fund-raising departments go to bat for you when your shop is being considered for outsourcing will go a long way toward keeping you in business.
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
