Xplor-GOA Partnership A Good Fit?

In-plants: Make Your Customers Happy

One conference speaker, Howie Fenton, led a whole series of sessions geared toward in-plants. Companies are looking for ways to cut costs, leaving in-plants in a precarious position, said Fenton, senior technical consultant for the National Association for Printing Leadership. To ensure their futures, in-plants must focus on making customers happy by being very convenient for them.