Writing an RFP for MFDs

Follow-up training was conducted in a less formal fashion with the vendor's trainers going department-to-department following a more casual schedule that was communicated to users ahead of time.

Even after training is completed, you'll need to keep a line of communication open with new users. I created an e-mail distribution list of all key operators and send a weekly e-mail update. My department also keeps its Web site updated. Operators can order toner and staples through this site. Our campus courier fills orders and delivers items several times a week. The on-site service technician (a vendor employee) takes weekly inventory of the supplies and reorders from their warehouse as needed.