Working His Way Up

"All I knew is that work would flow better if we were in one department," says Steenhoek. "Our print volumes were around one million pages per month. Today, we average 12 million pages per month."

Equitable was acquired by ING in 1997. Three years later ING acquired ReliaStar and Aetna Financial Services and eventually consolidated Reliastar and ING's document management centers into one location. In 2002, the in-plant moved into another new facility in Des Moines.