Working His Way Up

"I had some early success with projects such as merging the mailrooms together and merging the supply rooms together, turning it into a fulfillment center," says Steenhoek. "I also brought new knowledge of postal automation with me, and the post office handed me a gift called postal reclassification. I saw it [the new automation rules] as an opportunity to show my company how much money we could save if we followed their simple rules."