Quality, Customer Service Help Oregon Shop Flourish
With a renewed focus on customer service, and some recent print quality awards to back it up, University of Oregon Printing and Mailing Services is a model in-plant.
"J.R. always stressed getting out to see people, but we never seemed to have the time to do it," Dixon admits. "Well, when you have down revenue, you find the time. And we are seeing results from it."
Hooking New Employees Early
At a large school like the University of Oregon, new faculty and employees are constantly coming on board. Dixon saw this as an opportunity to grab the newcomers' attention and educate them on the variety of services the in-plant provides. At an orientation this year, the in-plant addressed new faculty members with a presentation on copyright clearance procedures.
- Places:
- Eugene, Ore.
- Oregon
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