Quality, Customer Service Help Oregon Shop Flourish
With a renewed focus on customer service, and some recent print quality awards to back it up, University of Oregon Printing and Mailing Services is a model in-plant.
WHEN MARK Dixon inherited the lead role at the University of Oregon's Printing and Mailing Services in December from long-time Director J.R. Gaddis, he started by taking a back-to-basics approach and stamping it with his own progressive twist.
Dixon, interim director at the 25,000-square-foot shop in Eugene, Ore., first absorbed his old position overseeing the well-respected offset printing operation as a cost-cutting measure. Next, he rededicated resources to focus on customer service, an especially important move in a state that recently experienced some serious economic problems.
- Places:
- Eugene, Ore.
- Oregon
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