Taking Oklahoma by Storm
Sherri Isbell, customer service manager, organized a successful “holiday campaign.” Customers received a Thanksgiving card thanking them for their business, followed by a letter, a calendar and then a cookie basket. The in-plant also runs a class for print users, to give them useful pointers.
Customer service reps market to outside entities too, such as state agencies and other Oklahoma schools. This insourcing work brings in almost $3 million annually.
- Companies:
- Canon U.S.A.
- Heidelberg
- Muller Martini
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
