Reward Management at Highmark

"The solution will increase our productivity, expand our capabilities, and bring convenience and ease-of-use to our customers," Taranto asserts. During the summer, the in-plant had set up a few departments as beta test sites.

"It's a robust Web system that I describe as a cross between an Amazon storefront and an iTunes-type store," he explains. "Customers can build jobs, see what they've ordered, get costs and track the job."