Reward Management at Highmark

However, Taranto fully expects to fulfill all of the in-plant's commitments without complaint, thanks to painstaking preparation and practically perfected production.

"If you're even thinking about moving into the for-profit arena, make sure that you have state-of-the-art services, that you're already satisfying your [internal] customers, and that you can handle what you're taking on while still meeting the needs of your parent," he recommends. "You have to be perfect—a company rock star—before you take on insourcing. Things can get really ugly if you're not."