Reward Management at Highmark

By continuing to meet near-impossible standards, "we've become our own worst enemy, in a way," he laughs. CPS reps meet with Highmark's creative services and marketing personnel twice a day to discuss jobs.

No job is considered standard at CPS. "We don't turn anything away, from run lengths down to one up to half a million," Taranto says. "The most challenging are the variable-print jobs. People don't understand that there's a lot that needs to be done in the background. You have to presort, and follow a strict and standard order, especially if you're doing a 50,000 run."