Reward Management at Highmark

Insurance is all about planning ahead. As the in-plant for one of the largest health insurers in the United States, Highmark's Corporate Printing Services (CPS) operation recently executed well-planned facilities and technology upgrades that leave it extremely well-positioned for the future.

However, the shop's moves—including the relocation and expansion of both of its production facilities; the acquisition of new digital presses and finishing equipment; its transition into the for-profit business arena; and the upcoming launch of a Web-based job submission system—are less risk management and more reward management measures. Highmark's in-plant isn't preparing for the worst; it's hoping for even more of the best.