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Training is not only important for proper operation of the equipment, but it opens doors for more business.
"Technicians are experts in making applications work and showing customers how to get the most out of their machines," says Knutson. "Most customers don't use their laminators to their full potential. They get a comfort zone of what works. But with the right training, they can learn how to use more laminates. Training also exposes them to a lot of different products, laminates and substrates that they might not have known were available. Also, training can provide ideas of what works best for each individual application.
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