Too Broke to Go Bust
When it seemed this in-plant was about to close, one employee took charge and turned things around.
But the most important change she instituted was to travel to all six of CPCC’s campuses on a monthly basis. At first, no one really knew who she was, because Campus Printing hadn’t made an effort to connect with others at the college while the supervisor was out. But after several months, people began to recognize her as someone who could help them with their problems. Customers’ confidence in the in-plant slowly grew.
- Companies:
- Xerox Corp.
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