Too Broke to Go Bust
When it seemed this in-plant was about to close, one employee took charge and turned things around.
John lingered on his already full schedule a moment longer, and then decided he would make his customer’s request happen, although at this precise moment he didn’t know just how. It hadn’t always been that way.
The Bad Old Days
In early 2005 the situation at Campus Printing was grim. The longtime supervisor had fallen ill and was out on long-term disability. In her absence, service suffered, customer deadlines were often missed, and quality was decreasing. The shop lost money two years in a row.
- Companies:
- Xerox Corp.
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