Some Questions are Threats in Disguise

Provide Enough Value

Does the healthcare in-plant provide enough value to its customers? Of course, the first question is what is value and how do you measure it? It could be argued that achieving high marks in customer satisfaction provides value. Does that mean if you survey your customers and achieve world class status that you are providing enough value? Some might say that a value is determined financially. Does that mean that if you perform a make-versus-buy analysis and find that the in-plant is saving the parent organization $200,000 a year, you are providing enough value?