West Coast Wonders

"We're a central customer provider, so we make sure that the standards for the products, quality, turnaround time and lowest cost are all met and are the same for all agencies," he adds.

The operation has to be nimble enough to handle agencies with varied levels of needs.

"Every state agency hasn't progressed along electronically and are not as technologically advanced," Swisher says. "We have to adhere to all of them. What makes us successful is the diversity of services we offer and the people we have here who work their tails off. We have to have a foot in the past and a foot in the present, with an eye for the future."