Web-to-Print: The First Step to Production Efficiency

4. Understand the Vendor and its Services: When making any large investment, understanding the company providing the solution can be just as important as the solution itself. Look at how long they have been offering Web-to-print products, what other types of services they offer and (most importantly) what level of support they offer customers. Many providers allocate a specific amount of support for solution setup and training, offer online help documentation and provide professional services to ensure a smooth integration. Understanding what is included with the software purchase will help alleviate any unexpected costs later.