Warren Fraser: Quality from the Start

"Everyone here subscribes to the idea of paying attention to quality," he says. "When a customer tells you what a good job you did, that's my idea of success."

Fraser has a staff of eight and a $1.5 million budget in his 6,000-square-foot shop. He also manages 83 copiers in the campus convenience copier pool. Turnover can be a challenge, especially when it comes to finding qualified replacements. Since Alaska lacks press training schools, Fraser generally looks to the lower 48 for new hires. The last two pressmen were plucked from New Hampshire and California.