Variable Printing Brings Competitive Edge at ING

"The customized fulfillment, the electronic print and the automated mail—we clearly feel like we have an edge over our competition," affirms Steenhoek, head of document management.

By helping create that edge for ING, the in-plant has become a vital and trusted part of the company.

"My management team is very supportive," notes Steenhoek. So much so that it approved a major equipment upgrade that will net the in-plant 11 new Xerox printers once installation is complete.