Variable Printing Brings Competitive Edge at ING

Using a single Xerox printer and only one operator per shift, ING's Des Moines-based Document Management Center (DMC) output 4.5 million mail-ready pieces in just one month. Such a feat shows how far the 73-employee in-plant has come on its journey into the world of on-demand, variable printing.

But DMC's expertise in customized printing, along with its substantial mailing and fulfillment know-how, have done more than just cut costs for ING, an international financial services firm. They have helped the Amsterdam-based company differentiate itself from its competition.