Urban Legends

That's where the city's in-plant came in.

"The report on the fires was a relatively small job, but we had to rush it out the door," recalls Liam McGuigan, director of Printing and Graphic Services for the city of San Diego. "Around here, run lengths don't dictate priorities."

When the city manager called the in-plant that day, the job got a first-priority stamp, and it pushed its way to the front of the 37-employee print shop's queue. It's that flexibility that McGuigan says sets city in-plants apart.