Urban Legends

"One of our biggest challenges is the increasing expectations for turnaround times," says Mizell. "The mayor has a lot more projects going on [than past mayors] and he wants the agencies to be more proactive in communicating to the public what they're doing."

He says that as a result of the spike in customer expectations ("They need their jobs back the same day"), the in-plant is migrating a good deal of color work from a two-color Heidelberg to a Xerox DocuColor.