University of Washington: Keen on Lean
Faced with a deficit just two years ago, the University of Washington’s in-plant has turned its financial situation around and repositioned itself for success by implementing Lean production practices.
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The idea to expand mail services also originated on a Lean board. In 2011, Creative Communications opened a new mail center in its largest copy center on campus and expanded its services to handle personal mail in addition to university mail.
"We even sell Husky-themed stamps," Davis notes, referring to the nickname of UW's athletic teams. The 40-employee mailing operation processes 15.5 million pieces of mail per year.
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Dawn Greenlaw-Scully
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