Overhaul Sets Texas In-plant on a Healthy Course

"We average almost $11,000 a month," Boytos reports. "We turned a failing operation into a very lucrative" one.

Today, Boytos has UT Print hitting on all cylinders—and has achieved a number of the goals he set at the beginning, including:

• Keeping jobs in-house. Boytos' recipe for success in this area is simple: he says that, today, you have to deliver service, quality and price to stay ahead of the competition. "Keep cost per click down, and increase speed and quality. It's that simple," he says. Doing that has helped UT Print achieve a 35 percent profit margin, while reducing prices for the customer. The in-plant charges an average of 25 percent less than outside suppliers.
• Generating new revenue. In addition to expanding capabilities, the key to getting more business is to maintain print quality while turning jobs around fast. This helped UT Print expand its business by attracting jobs from other educational institutions and facilities, including the University Health System, a Level 1 trauma center. "We added money to the bottom line and became profitable," Boytos says.
• Dramatically improving turnaround times. Centralized operations, increased efficiency, job tracking and streamlined delivery have helped UT Print reduce turn times that were previously up to eight weeks to between three and five working days.
• Increasing customer satisfaction. Boytos' operational initiatives have significantly improved the reputation of the in-plant. One customer was so impressed by UT Print's transformation that he commented, "You should be the model for every department on campus." It's the kind of affirmation that cements an in-plant's value to its enterprise. "Do the right thing, and you'll never get outsourced," Boytos says.

Boytos plans to expand UT Print's services in a number of different ways including: