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“It’s a city,” remarks Beto. “In order for us to stand any chance at all, internally, we just have to be at every touch point—where our organization meets the customer—that we can be.”
To catch the attention of new hires right away, the in-plant makes sure they get note pads at employee orientation, with a post-it note from Beto welcoming them. The shop also distributes calendars, laminated tip cards and other printed items—all branded with Document Solutions’ name.
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- People:
- Richard Beto
- Places:
- Albuquerque
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