UNT: Ready for Anything
Lemonade from Lemons
It wasn't always this way. When Friend arrived at UNT in 1989, "respect" was not a word customers were likely to use when discussing the in-plant (and vice versa). Delivery times were slow, quality was less than desirable and customer complaints were a fact of life.
Friend's five years at Southern Methodist University's in-plant had taught him the value of customer relationship building and "personal contact," and he strived to bring some of that to UNT.
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
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