ACUP Roundup in Texas
To improve quality, he analyzed problems in the process, refusing to dwell on employee errors and blame. As the process improved, so did quality, and employees' attitudes followed suit.
In the years that followed, Friend and his team did a lot more to turn their shop around, including creating a reserve fund to upgrade equipment and implementing a five-year equipment plan. Slowly the in-plant changed, as did its perception at UNT. Today it's a well-respected, well-utilized operation on campus. What's more, it has become a model for other in-plants and has earned 60 In-Print awards to date.
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
