ACUP Roundup in Texas
To turn things around, Friend conducted an operational audit. He asked Larry Lorino, in-plant manager at the University of Texas-Houston, Health Science Center, to verify the results. Then he developed a plan to improve and measure each aspect of the audit.
He insisted employees improve their attitudes. He began a personal contact campaign, visiting customers frequently to make it clear he was not happy with the way the in-plant had been operating and was serious about changing things.
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
