ACUP Roundup in Texas
Leliaert revealed that, back in 1994, she had fired the in-plant for its poor quality printing and bad service. Friend acknowledged that, when he started as director in 1995, the in-plant was in bad shape. Employees had bad attitudes toward each other and toward customers. When he sent out a survey to 200 customers that year, only 22 bothered to respond—and 15 of those rated the shop's service and quality "unacceptable."
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
