ACUP Roundup in Texas
"Surveys are very important," he said. "Your customers' needs are changing."
He also told managers to closely monitor their bottom line. "Look at your bottom line at least four times a year," he said, and reduce your cost structures as volumes decline.
When doing a "make vs. buy analysis," he noted, don't focus only on the lowest-cost provider, but take the average of all providers. This is most likely what you will end up paying.
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
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