Understanding The FM "Monster"

LeClercq: You're right, it's not for everybody. If you've got outstanding customer satisfaction, and you're doing it at a reasonable price, why would anybody want to make a change?

Chambers: I think that most of the successful in-plants, and by successful I mean the ones that are able to justify their existence on a continual basis, are the ones that...continuously try to add value. That's what distinguishes the people who should continue to provide their services from those who probably need to think hard about whether they're in the right business or not.