Understanding The FM "Monster"

The reality in our case is that we don't buy equipment anyway. We lease/purchase it so we actually build the price into the operating cost. And I think that's really more of a trend now. People are developing ways to build technology costs and upgrade costs into the cost of doing business.

IPG: I've heard facilities management companies argue that, by signing up with them, a company will no longer have to pay for equipment upgrades. The FM supplies equipment.